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This page gives you an overview on what tools Voksi.com uses to track the usage of the website. We also explain why we do so.
All information gathered on Voksi.com is anonymous. We can not identify you as a person.
What do you mean by “tracking”?
Every visit made to Voksi.com is tracked and stored anonymously. This means that we can look at information from site usage and analyse the content.
Voksi does so to create a better service and user journey. For us to give you the best possible experience when on the site, we need to understand what we can do better.
You can compare this to for example a museum where visitors walk around looking at the exhibit. The person in charge of positioning the art pieces notices that very few people are visiting one of the exhibit rooms. He analyses the visitor movements, and takes action. He puts up a sign leading visitors into the room, and the problem is solved.
For us it’s the same. If we have an interesting article or product that you could be interested in, we need to understand how we can guide you in the right direction.
To get a better understanding of who visits the site, we also track different data, like what country and city a visitor is in, what age group he or she belongs to and what articles or products that person is visiting.
This and similar information can not identify you in any way.
Important! If you do not want any website to track you, it is possible to do so in your browser settings.
The storing of this kind of tracking information is often referred to as “cookies”. For a full list of what cookies Voksi.com uses, you can for example search for our domain at this page.
So what kind of tools do you use for this tracking?
The most important tool for us is Google Analytics. This is a tool that presents a lot of different data about how visitors on Voksi.com interact with the website.
There are hundreds of different metrics connected to Google Analytics. You can visit this article if you want to see the whole list of what they are and what they do.
Voksi uses only a few of them, such as geographical location (city and country), number of pages viewed, time on site, pages visited, operating system used, age group, acquisition and so on.
A specific visit is not important for us. What we look at is the average of all visits within a group. A group can be for example a country, a city or an age group.
Webmaster Tools is also a Google tool, closely related to Google Analytics. This tool tells us what we are doing right and wrong from the search engines perspective. It also gives us an overview on what words we are ranking on in Google, and what search terms users found us through.
This means that if you found us through a Google search, we get to know what the search term was, but not who used it. As with Google Analytics, Webmaster Tools can not be used for identifying you.
Voksi.com has pixels installed. These pixels, connected to Google and Facebook, are a way for us to reach you in other channels with advertising, like social media or on a website presenting ads.
Clarity from Microsoft is a program that records how visitors use this website. This gives us anonymous data in regard to how the customer journey works on Voksi.com. We can understand what we do well, and what we need to do better. This means that we can create a better website, working as optimal as possible for you.
But what about tools that don’t track users, but asks us for personal information?
On Voksi.com we will only ask for your personal information if strictly necessary. Voksi does not give or sell any personal information to any third party.
If you sign up for one of our newsletters, you will provide us with personal information through our newsletter provider, Voyado. This information is handled through a secure connection, so that no third party can get to it.
If you use a form on our site, for example for getting in touch with our customer service, we will also ask for personal information. This is so we can get in touch with you. The tool that we use for collecting information through forms is Gravity Forms.
If you make a purchase on Voksi.com, we will store the information you provide, such as name, email address, phone number and so on. We use the online shopping program Optimizely, and charge via the payment solution Klarna. The latter will have access to your information, in order to be able to carry out the necessary actions towards your purchase.
Voksi does not store personal information longer than absolutely necessary. If you want us to delete information connected to you, feel free to get in touch with our customer service.